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Job Title: Learning Systems Manager
Job ID: 1013587
Location: Downtown Long Beach
Full/Part Time: Full-Time
Job Code 3318
Job Grade Range A
Department Learning & Development
Chancellor's Office Statement
Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Learning Systems Manager. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year.
Commensurate with qualifications and experience.
The California State University, Office of the Chancellor, is seeking a Learning Systems Manager to be responsible for managing and supporting CSU learning delivery systems and training for employees, auxiliaries, and students on 23 campuses and the Chancellor's Office, in a systemwide capacity.
Under the direction of the Sr. Director of Learning & Development the Learning Systems Manager will perform duties as follows:
Manage and administer the use of our centrally provided LMS to the 23 CSU campuses (faculty, staff and students), the Chancellor's Office, Trustees and 80 auxiliary organizations. Operate as the main resource for campus constituents by facilitating the following services:
-Create specifications for systems to meet requirements, and validate requirements against needs
-Identify campus or end user system needs and develop a roadmap for implementation with all related parties to include LMS vendor, CO IT, campus IT, auxiliary organizations and third party vendors.
-Design details of automated systems to include flow and architecture information, user interface design, integration planning, and acceptance testing
-Conduct testing with systemwide IT to deliver campus system functionality to end users at our 24 locations including 80 auxiliary organizations.
-Increase systemwide campus utilization of online learning via student and staff learning systems.
-Create marketing campaigns for 23 campus locations and the CO to promote usage of professional development content.
-Curate content based on campus and student needs
-Develop solutions to system issues, including developing, and implementing new systems, policies, processes, and programs.
-Direct the collaboration between systemwide IT and campus IT to design and implement LMS enhancements and upgrades.
-Manage the development and organization of training manuals, online training, and other educational materials.
-Create both CBT and ILT courses for systemwide use.
-Supervise and execute campus batch uploads to align transition from other LMS systems and compliance requirements.
-Oversee problem resolution to end users as they are reported by Learning systems Administrator.
-Maintain various learning systems' ticketing system and monitor the resolution and escalation process.
-Provide exceptional customer service to our campuses for all their LMS needs and beyond.
-Control the reporting tool, train administrators on reporting tool capabilities and generate evaluations as requested.
-Manage data integrity and user profiles on a systemwide level and enable records and information transition between campuses.
-Conduct testing for system functionality and new implementations.
-Manage key training sessions via CSU's LMS for other units on campus.
-Work in collaboration with Sr. Director on new training systems and software.
-Work in collaboration with CMS and Identity Management on automation upgrades.
-Manage data import process from HRS (PeopleSoft) to the LMS.
-Work with campuses and managers to identify training needs and trends within higher education
-Execute migration of learning management systems and training data for campuses.
-Implement and convert training person data into CSU learning management system.
-Oversee learning management system upgrades.
-Implement and maintain 3rd party integration with multiple LMS systems and content vendors (LearnerWeb, Skillport, EverFi, SumTotal, United Educators and other systems as needed).
-Oversee existing vendor content retention cycle. Approve, publish and maintain content provider courseware (Praesidium, D. Stafford, DGS, ATI, campus custom content and other content provided as needed).
-Manage, directly supervise, train, coach, and support the Learning Systems Administrator position
-Manage the design of in-house and expert third parties content, training solution including compliance and professional development e-learning modules.
-Create and maintain curriculum components to be delivered on CSU's learning management system.
-Course design. Working closely with subject matter experts (SME), designs storyboards and course template, builds navigation/branching and interaction tools, reviews and updates in conjunction with SME, conducts QA and testing within online learning environment compatibility and delivers an online learning curriculum to build expertise of campus constituencies.
-Provide campuses with tools to leverage technology, improve teaching and learning in the classroom and online, including the redesign of courses for hybrid and online delivery.
-Provide training on various technologies and techniques to campus training administrators to ensure the electronic-based curriculum meets their andragogic goals, and is accessible and consistent with prevailing standards such standards include, but not limited to andragogic design, web design, and accessibility.
-Manage course quality assurance as part of the eLearning design process and test the final product delivered by the designers. QA includes reviewing quality of video, audio, functionality and overall experience.
-Oversee the design and upload webcast content to Learning Management System.
-Deliver ILT, webcasts, virtual conferences and online learning related to assigned projects.
-Facilitate on-campus meetings related to training needs, learning management system training and LMS usage.
-Provide advice and expertise in the use of technology tools such as Skillport, SumTotal, Articulate, PowerPoint, Captivate and audio and video editing tools.
-Visit CSU campuses to represent L&D and manage campus relations.
VENDOR MANAGEMENT AND OTHER DUTIES
-Act as main contact to vendors with regards to ongoing maintenance of vendor/client processes
-Direct compliance vendor through content updates and course structure enhancements.
-Direct LMS vendor, through enhancements, content updates and campus LMS needs.
-Contracts and Agreements - facilitate the execution of contracts and agreements with various vendors.
-L&D SharePoint management-responsible for keeping content updated, along with designing and creating new pages as needs arise.
-L&D calstate.edu management-responsible for keeping content updated, along with designing and creating new pages as needs arise.
-Support Systemwide HR with course assignments for MPPs related to pending investigations or audits.
This position requires:
-A Bachelor's degree in business, human resources, or a related field; or equivalent combination of education and work experience is required.
-Master's Degree in Learning Systems, Instructional Design or similar field preferred
-A minimum of 5 years' experience in a training environment to include 3 years' experience in learning systems and online training
-Ability to demonstrate principles and methods of curriculum and training design, such as ADDIE, SAM or others
-Experience in managing or administering learning management systems.
-Experience with SkillPort and SumTotal Learn platforms.
-Experience with HR Information Systems
-Experience with PeopleSoft and data integration/import between PeopleSoft and LMS (multiple systems)
-Experience with ID Management systems and data implementation
-Experience with system integration through APi or direct database connection
-Experience with FTP integration
-Experience with UI design and application
-Experience with UAT design and management
-Experience with data integration from LMS to other systems
-Experience with SSO integration
-Experience with creating LMS course assignments on a systemwide level while meeting multiple needs and complexities
-Experience providing services to top executives and end users to ensure appropriate solutions for complex ID import issues causing data conflicts
-Experience analyzing reports and creating training initiatives based on gaps in findings.
-Experience in the development of web-based instruction to include eLearning, webcasts and other computer based instruction in a corporate/higher education environment.
-Ability to deliver in person and virtual training session on learning systems and instructional design practices.
-Experience using authoring software to include Articulate and Captivate with emphasis on pre and post production tools.
-Working knowledge of HTML code and HTML web editing tools such as Brackets
-Understanding of SCORM/AICC, MP4 format and web-based design tools and their LMS integration
-Proficient in MS Office products
-Experience with third party LMS
-Knowledge of universal design principles and creating accessible training materials
-Flexibility to work on various projects and change priorities in a fast changing environment
-Ability to work with multiple training vendors to deliver content and systems to the CSU
-Experience handling confidential and sensitive information
-Demonstrate experience to work effectively as part of a team
-Demonstrate experience to supervise work
-Detail-oriented with strong analytical skills that demonstrate an ability to apply logical thinking to gather and analyze information, design and test solutions to problems, formulate plans and meet tight deadlines
-Ability to work in complex environment and coordinate multiple tasks simultaneously and prioritize them appropriately
-A strong communicator, both in writing and spoken communications
-Articulate and confident delivering to large audiences
-Preferred experience in a large higher education setting.
-Experience of partnering with third parties
-Budget management experience
Resumes will be accepted until September 11, 2018 or until job posting is removed.
How To Apply
To apply for this posting:
Step 1: Click 'Apply Now'
Step 2: Login or Register (Create Username and Password)
Step 3: Select to apply with resume
Step 4: Upload one file containing resume. If you would like to include a cover letter, please include it with the resume in one document.
Step 5: Provide contact information and verify application information.
Step 6: Click 'Submit'
Equal Employment Opportunity
The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA).
If hired, you will required to furnish proof that you are legally authorized to work in the United States.
Mandated Reporter Per CANRA
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Conflict of Interest
The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.
The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position.
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